by Rich Lamendola | Sep 5, 2023 | Small Business CX Strategies
If you own a small business, the words ‘customer service’ and ‘customer experience’ might leave you needing clarification. You’re not alone. Let’s embark on a journey together sprinkled with some digital savvy, strong motivation,...
by Rich Lamendola | Jul 13, 2023 | Small Business CX Strategies
Navigating the local business battlefield can be a daunting task. With new competition popping up at every turn, the significance of a robust small business customer service strategy should never be underestimated. It’s your ace in the hole, becoming the tie-breaker...
by Rich Lamendola | Jul 3, 2023 | Small Business CX Strategies
For small businesses, it’s harder than ever to get traction and keep it. The towering giants of your industry loom large, casting long shadows over you. Maybe they’re 2nd or 3rd generation businesses. Maybe they advertise like crazy. Or maybe they just really are that...
by Rich Lamendola | Nov 18, 2020 | Experience
A package got lost. A home rental has turned into a fiasco because the home looks nothing like how you saw it on the website. You wrongfully got a parking violation that needs resolve. You, as the hard-working, society contributing, adult you are have been tasked with...
by Brian Avenius | Feb 4, 2020 | Experience
What do you think of, when someone mentions the word, “Brand”? So much editorial on the subject centers around comparatively superficial elements like logo, visual identity, color scheme, typography, ad campaigns, and so on. To be sure, these aren’t unimportant. But...
by Rich Lamendola | Apr 2, 2014 | Experience
Yes, it takes some guts to use the C-word in blog post for our business. But why not? We’re all adults. Hearing it can bring on severe anxiety. In fact, you may be cringing right now at just the thought of it. What does the C-word have to do with a customer-focused...
