Tomorrow is made of the decisions you make today.  Get Started

  • About
  • Expertise
  • Services
    • Strategy
      • Brand Positioning
      • Content Strategy
      • CRM Strategy
      • KPI/Analytics
      • Marketing Strategy
      • Service Modeling
    • Design
      • Brand Identity & System
      • Experience Planning
      • Business Naming
      • Package Design
      • Presentation Design
      • Print & Direct Mail
    • Marketing
      • Copywriting & Messaging
      • Marketing Automation
      • Organic & Paid Social
      • SEO & Paid Search
      • Video/Motion Graphics
      • Website Design
  • Work
  • Insight
  • Contact
Marketing Company » Experience
When Logos Miss the Mark: What Ardsley and Westchester County Got Wrong

When Logos Miss the Mark: What Ardsley and Westchester County Got Wrong

by Rich Lamendola | Jan 17, 2025 | Design, Small Business CX Strategies, Strategy

First Ardsley, and now Westchester County? Let’s face it, our region’s “logo redesign” game is striking all the wrong chords. Ardsley’s “Meh” Moment Ardsley’s $75,000 rebrand got torched by residents last summer when, instead of hometown pride, it sparked...
Why “Just Wing It” Isn’t a Marketing Strategy (and Never Was)

Why “Just Wing It” Isn’t a Marketing Strategy (and Never Was)

by Rich Lamendola | Nov 8, 2024 | Marketing, Small Business CX Strategies, Strategy

We’ve all heard it before: “Let’s just start running ads—problem solved!” Spoiler alert: it isn’t. If you’re spending marketing dollars without a solid plan, it’s like putting a Band-Aid on a sinking ship. It might cover the problem for a second, but you’re still...
The Cult of the Customer: Uniting Small Businesses and Loyal Customers

The Cult of the Customer: Uniting Small Businesses and Loyal Customers

by Rich Lamendola | Oct 4, 2024 | Small Business CX Strategies

In today’s fast-moving business world, customer loyalty is a game-changer—especially for small businesses. It’s no longer enough to just satisfy your customers; you need to create a devoted following that’s as loyal as they come. Think of it like rallying a crew of...
The Role of Hospitality in Creating Memorable Customer Experiences

The Role of Hospitality in Creating Memorable Customer Experiences

by Rich Lamendola | Sep 10, 2024 | Experience

In today’s fast-paced business world, creating memorable customer experiences (CX) is essential to building loyalty, driving positive reviews, and ultimately boosting revenue. Yet, one key element often flies under the radar: hospitality. Whether you’re running a...
Does Customer Experience Drive Consumer Loyalty?

Does Customer Experience Drive Consumer Loyalty?

by Rich Lamendola | Aug 15, 2024 | Experience

Customer experience (CX) is a game changer when building a successful business. Now, I know what you might be thinking – “What’s the big deal with customer experience?” It’s not just about making your customers happy – it’s...
Elevate Customer Experiences with Empathy and Hospitality

Elevate Customer Experiences with Empathy and Hospitality

by Rich Lamendola | Jul 22, 2024 | Small Business CX Strategies

In today’s competitive business landscape, providing an excellent customer experience is critical for any organization aiming to stand out. At brandbliss, we believe that empathy and hospitality are the heartbeats of unforgettable customer interactions....
« Older Entries

Recent Posts

  • When Logos Miss the Mark: What Ardsley and Westchester County Got Wrong
  • 5 Game-Changing Business Moves for 2025
  • Why “Just Wing It” Isn’t a Marketing Strategy (and Never Was)
  • The Cult of the Customer: Uniting Small Businesses and Loyal Customers
  • The Role of Hospitality in Creating Memorable Customer Experiences
  • Follow
  • Follow
  • Follow

Headquarters
Westchester, NY
(347) 921-2047

  • Follow
  • Follow
  • Follow

Headquarters
Westchester, NY
(347) 921-2047

  • Follow
  • Follow
  • Follow
Careers      Terms of Service      Privacy Policy     Cookie Policy    Sitemap

Helping companies grow across North America. Based in the New York Metropolitan Area.

This site is protected by Google’s reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Copyright ©2013-2025 brandbliss, llc

all rights reserved