by Rich Lamendola | Jan 17, 2025 | Design, Small Business CX Strategies, Strategy
First Ardsley, and now Westchester County? Let’s face it, our region’s “logo redesign” game is striking all the wrong chords. Ardsley’s “Meh” Moment Ardsley’s $75,000 rebrand got torched by residents last summer when, instead of hometown pride, it sparked...
by Rich Lamendola | Nov 8, 2024 | Marketing, Small Business CX Strategies, Strategy
We’ve all heard it before: “Let’s just start running ads—problem solved!” Spoiler alert: it isn’t. If you’re spending marketing dollars without a solid plan, it’s like putting a Band-Aid on a sinking ship. It might cover the problem for a second, but you’re still...
by Rich Lamendola | Oct 4, 2024 | Small Business CX Strategies
In today’s fast-moving business world, customer loyalty is a game-changer—especially for small businesses. It’s no longer enough to just satisfy your customers; you need to create a devoted following that’s as loyal as they come. Think of it like rallying a crew of...
by Rich Lamendola | Jul 22, 2024 | Small Business CX Strategies
In today’s competitive business landscape, providing an excellent customer experience is critical for any organization aiming to stand out. At brandbliss, we believe that empathy and hospitality are the heartbeats of unforgettable customer interactions....
by Rich Lamendola | Jun 26, 2024 | Small Business CX Strategies
In today’s competitive business landscape, providing an excellent customer experience is critical for any organization that wants to stay ahead of the curve. But what exactly makes a customer experience excellent? According to a recent study, the most important...
by Rich Lamendola | Sep 5, 2023 | Small Business CX Strategies
If you own a small business, the words ‘customer service’ and ‘customer experience’ might leave you needing clarification. You’re not alone. Let’s embark on a journey together sprinkled with some digital savvy, strong motivation,...
