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Rich Lamendola

Founded brandbliss to help the service-based business use marketing and advertising as a tool, not the end-all-be-all. Since 2013, he’s been helping clients grow, laugh, take risks, and believe that they really can grow the type of business they want.
The Cult of the Customer: Uniting Small Businesses and Loyal Customers

The Cult of the Customer: Uniting Small Businesses and Loyal Customers

by | Oct 4, 2024 |

In today’s competitive business world, customer loyalty is essential for small businesses to thrive. Building a devoted following goes beyond customer satisfaction; it requires creating remarkable experiences that turn customers into passionate advocates for your brand. Inspired by Shep Hyken’s “The Cult of the Customer,” this article outlines actionable strategies to help small businesses foster loyalty. From defining your brand promise and actively listening to customers, to creating memorable moments and empowering employees, these steps can help you develop a tribe of loyal supporters who drive your business growth.

The Role of Hospitality in Creating Memorable Customer Experiences

The Role of Hospitality in Creating Memorable Customer Experiences

by | Sep 10, 2024 |

Hospitality is a key element in creating unforgettable customer experiences, whether in restaurants or retail settings. By offering personalized service, attentiveness, and a welcoming atmosphere, businesses can boost customer loyalty, generate positive word-of-mouth, and ultimately drive growth. Learn how hospitality can elevate your brand’s customer experience strategy and set you apart from the competition.

Does Customer Experience Drive Consumer Loyalty?

Does Customer Experience Drive Consumer Loyalty?

by | Aug 15, 2024 |

In this article, brandbliss explores seven impactful ways small businesses can turbocharge their success through exceptional customer experience (CX). We emphasize the importance of understanding customers’ needs, providing outstanding customer service, and personalizing interactions to create memorable experiences. Leveraging technology, prioritizing employee satisfaction, and continuously monitoring and improving CX are also key strategies discussed. Finally, we highlight the power of fostering emotional connections with customers to build loyalty and drive word-of-mouth recommendations. By adopting these strategies, small businesses can thrive and create a community of dedicated supporters.

Elevate Customer Experiences with Empathy and Hospitality

Elevate Customer Experiences with Empathy and Hospitality

by | Jul 22, 2024 |

In today’s competitive business landscape, providing an excellent customer experience is critical for any organization aiming to stand out. At brandbliss, we believe that empathy and hospitality are the heartbeats of unforgettable customer interactions. Let’s explore how these elements can transform customer experiences in restaurants and retail stores, driving loyalty and growth. Empathy in Customer […]

Please Hang Up Now…

Please Hang Up Now…

by | Nov 18, 2020 |

A package got lost. A home rental has turned into a fiasco because the home looks nothing like how you saw it on the website. You wrongfully got a parking violation that needs resolve. You, as the hard-working, society contributing, adult you are have been tasked with...