by Rich Lamendola | Oct 4, 2024 | Small Business CX Strategies
In today’s fast-moving business world, customer loyalty is a game-changer—especially for small businesses. It’s no longer enough to just satisfy your customers; you need to create a devoted following that’s as loyal as they come. Think of it like rallying a crew of...
by Rich Lamendola | Sep 10, 2024 | Experience
In today’s fast-paced business world, creating memorable customer experiences (CX) is essential to building loyalty, driving positive reviews, and ultimately boosting revenue. Yet, one key element often flies under the radar: hospitality. Whether you’re running a...
by Rich Lamendola | Aug 15, 2024 | Experience
Customer experience (CX) is a game changer when building a successful business. Now, I know what you might be thinking – “What’s the big deal with customer experience?” It’s not just about making your customers happy – it’s...
by Rich Lamendola | Jul 3, 2023 | Small Business CX Strategies
For small businesses, it’s harder than ever to get traction and keep it. The towering giants of your industry loom large, casting long shadows over you. Maybe they’re 2nd or 3rd generation businesses. Maybe they advertise like crazy. Or maybe they just really are that...
