by Rich Lamendola | Oct 4, 2024 | Small Business CX Strategies
In today’s fast-moving business world, customer loyalty is a game-changer—especially for small businesses. It’s no longer enough to just satisfy your customers; you need to create a devoted following that’s as loyal as they come. Think of it like rallying a crew of...
by Rich Lamendola | Aug 15, 2024 | Experience
Customer experience (CX) is a game changer when building a successful business. Now, I know what you might be thinking – “What’s the big deal with customer experience?” It’s not just about making your customers happy – it’s...
